WARRANTY, RETURN, REPLACEMENT, REFUND & CANCELLATION
Carzey.com aims to provide the best possible warranty service in the industry. Please do not hesitate to contact us on the inquiries in regards of any warranty assistance needed.
We offer unlimited mileage warranty within the product warranty period on all parts sold unless otherwise noted. We offer options to make warranty service more convenient for you, and a new replacement auto part will be delivered to you if you have a defective or damaged item under warranty. However, our warranty does not cover any labor that may be involved with your repair. In most cases you have the following options for warranty service:
You need to return the warranty item to us for a replacement. Once the return is received and inspected, your replacement part will be shipped within 7 business days.
We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This warranty does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.
This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.
If the terms of a warranty which are agreed upon between a customer and a representative of Carzey.com for an order placed over the phone differ from the standard warranties available for a part for purchase on Carzey.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.
THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.
- Return item(s) must be shipped back to us within Seven (7) calendar days upon date of received.
- All returns shall be initiated via Return Form for easy processing and tracking purposes.
- We are not responsible for installation errors and any labour expenses, towing expenses, or any other expenses caused by the use of wrong or defective parts during installation.
- If the good has an external warranty covered by the manufacturers, please contact the manufacturer directly to organize the return.
- All returns that are not valid will result of Carzey’s error will be subjected to a 20% restocking fee.
- Unauthorized returns may be refused or disregarded.
- Please note that we may revise and amend our return and refund policy from time to time without prior notice. Please do check here at the Returns & Refund page at all times before you take any action for returns, claims, exchanges and refunds.
Acceptance of return will be due to any of the following reasons.
|Reasons of Return||Descriptions||Acceptable period of return||Resolution|
|Damaged||The product is damaged upon receipt||2 days after receiving||Refund or Replacement|
|Defective||The product is faulty or not fully functioning as described in its manufacturer specification||7 days after receiving||Refund or Replacement|
|Wrong item delivered||Item(s) delivered is not as per the item(s) ordered (e.g. wrong size or wrong colour)||7 days after receiving||Refund or Replacement|
|Missing items/parts||There is missing item(s)/part(s) which is/are indicated in its packaging||7 days after receiving||Refund or Replacement|
|Does not fit||The correct size as per ordered but does not fit the Customer||7 days after receiving||Refund or Replacement|
|Marketplace content error||The product does not match specifications, description, or image illustrated in the marketplace and is attributable to website error or misinformation* There are circumstances that same photos will be used for similar series illustration purpose in which shall be excluded as incorrect image illustration.||7 days after receiving||Refund or Replacement|
|Change of Mind||Return item(s) is/are not applicable for Non-Returnable Items (check out below items) and product(s) in transit||7 days after receiving||80% Refund (20% restocking fees)|
*In the unlikely event that your return is invalid, we will notify you before sending it back to you. Your return courier fee will not be reimbursed.
REQUIREMENT OF VALID RETURN
- Proof of Purchase (Order Number, Invoice, etc)
- Return Form with approval number
- Return item(s):
- Shall not be used and installed
- All sealed items shall not be opened
- Tags and labels shall be attached
- Shall be returned in original packaging
- Must ship to us within Seven (7) calendar days
5 STEP EASY RETURN
- Read our Return Policy
- Contact Customer Services via email email@example.com or WhatsApp +601110930380 to claim your Return Form
- Ship the item back to us via Poslaju including your proof of purchase (invoice) and return form
- Our technician will inspect the return item condition
- Decision will be made for refund or replacement
Below items are not returnable unless otherwise as specified in the Reasons of Return.
- Electronic products with warranty activated or seal broken
- Perishables produce / products
- Imported items
- Any items required special delivery
REFUND AND REPLACEMENT PERIOD
Upon receiving the return item, this rectification process may take up to fourteen (14) calendar days. If all the items needed are present and accounted for, your refund and replacement will be processed, and you will receive a confirmation email regarding the refund or replacement you requested.
We can accept cancellation. However, cancellation is only applicable when the shipping has NOT started yet. If your order is at ‘Payment Complete’ status, You can cancel your order immediately. If your order is at ‘Preparing for shipment’ status, You can send us a cancellation request, and upon our approval, your order will be cancelled. *Please note that we may have already shipped your product during ‘Preparing for Shipment’ status. Therefore, sellers can reject your cancellation request by providing the proof of shipment.
**If you want to cancel your order AFTER seller has already shipped your product, kindly contact our customer service department, we shall assist you further.