RETURN, REFUND & CANCELLATION

RETURN POLICY

  1. Return item(s) must be shipped back to us within Seven (7) calendar days upon date of received.
  2. All returns shall be initiated via Return Form for easy processing and tracking purposes.
  3. We are not responsible for installation errors and any labour expenses, towing expenses, or any other expenses caused by the use of wrong or defective parts during installation.
  4. If the good has an external warranty covered by the manufacturers, please contact the manufacturer directly to organize the return.
  5. All returns that are not valid will result of Carzey’s error will be subjected to a 20% restocking fee.
  6. Unauthorized returns may be refused or disregarded.
  7. Please note that we may revise and amend our return and refund policy from time to time without prior notice. Please do check here at the Returns & Refund page at all times before you take any action for returns, claims, exchanges and refunds.

 

RETURN CONDITION

Acceptance of return will be due to any of the following reasons.

Reasons of ReturnDescriptionsAcceptable period of returnResolution
DamagedThe product is damaged upon receipt2 days after receivingRefund or Replacement
DefectiveThe product is faulty or not fully functioning as described in its manufacturer specification7 days after receivingRefund or Replacement
Wrong item deliveredItem(s) delivered is not as per the item(s) ordered (e.g. wrong size or wrong colour)7 days after receivingRefund or Replacement
Missing items/partsThere is missing item(s)/part(s) which is/are indicated in its packaging7 days after receivingRefund or Replacement
Does not fitThe correct size as per ordered but does not fit the Customer7 days after receivingRefund or Replacement
Marketplace content errorThe product does not match specifications, description, or image illustrated in the marketplace and is attributable to website error or misinformation* There are circumstances that same photos will be used for similar series illustration purpose in which shall be excluded as incorrect image illustration.7 days after receivingRefund or Replacement
Change of MindReturn item(s) is/are not applicable for Non-Returnable Items (check out below items) and product(s) in transit7 days after receiving80% Refund (20% restocking fees)

Note:

*In the unlikely event that your return is invalid, we will notify you before sending it back to you. Your return courier fee will not be reimbursed.

 

REQUIREMENT OF VALID RETURN

  1. Proof of Purchase (Order Number, Invoice, etc)
  2. Return Form with approval number
  3. Return item(s):
  • Shall not be used and installed
  • All sealed items shall not be opened
  • Tags and labels shall be attached
  • Shall be returned in original packaging
  • Must ship to us within Seven (7) calendar days

 

5 STEP EASY RETURN

  1. Read our Return Policy
  2. Contact Customer Services via email services@carzey.com or WhatsApp +601110930380 to claim your Return Form
  3. Ship the item back to us via Poslaju including your proof of purchase (invoice) and return form
  4. Our technician will inspect the return item condition
  5. Decision will be made for refund or replacement

 

NON-RETURNABLE ITEM

Below items are not returnable unless otherwise as specified in the Reasons of Return.

  • Electronic products with warranty activated or seal broken
  • Perishables produce / products
  • Imported items
  • Any items required special delivery

 

REFUND AND REPLACEMENT PERIOD

Upon receiving the return item, this rectification process may take up to fourteen (14) calendar days. If all the items needed are present and accounted for, your refund and replacement will be processed, and you will receive a confirmation email regarding the refund or replacement you requested.

 

CANCELLATION

We can accept cancellation. However, cancellation is only applicable when the shipping has NOT started yet. If your order is at ‘Payment Complete’ status, You can cancel your order immediately. If your order is at ‘Preparing for shipment’ status, You can send us a cancellation request, and upon our approval, your order will be cancelled. *Please note that we may have already shipped your product during ‘Preparing for Shipment’ status. Therefore, sellers can reject your cancellation request by providing the proof of shipment.

**If you want to cancel your order AFTER seller has already shipped your product, kindly contact our customer service department, we shall assist you further.